Roles · Any business

AI call centre supervisor

Supervises office and administrative staff to ensure adherence to quality standards and deadlines. Resolves customer complaints and issues work schedules.

Duc Li“I supervise staff and resolve customer complaints.”An example character, not a real person.
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Call centre supervisor · What it does

Three tasks it takes off your hands

  1. Supervise work of employees to ensure adherence to quality standards and deadlines.
  2. Resolve customer complaints or answer questions regarding policies and procedures.
  3. Prepare and issue work schedules, deadlines, and duty assignments for staff.
Where these come from

The tasks of “First-Line Supervisors of Office and Administrative Support Workers” (O*NET 43-1011.00), as O*NET lists them:

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Call centre supervisor · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Adobe Acrobat
  • Apple macOS

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0) and ANZSCO 2022 (Australian Bureau of Statistics, CC BY 4.0), written in our words. Sources and credits

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