Roles · Any business

AI CBX operator

Operates telephone business systems equipment or switchboards to relay incoming and outgoing calls and interoffice calls.

Sarah Duarte“I operate telephone business systems to relay calls.”An example character, not a real person.
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CBX operator · What it does

Three tasks it takes off your hands

  1. Operate communication systems such as telephone or switchboard.
  2. Answer incoming calls and transfer calls as necessary.
  3. Relay or route written or verbal messages.
Where these come from

The tasks of “Switchboard Operators, Including Answering Service” (O*NET 43-2011.00), as O*NET lists them:

  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Relay or route written or verbal messages.

CBX operator · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Windows

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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