Roles · Any business

AI communications operator

Operates communication systems and answers incoming calls. Relays messages and pages individuals using interoffice equipment.

Zoe Takahashi“I answer calls and relay messages for the business.”An example character, not a real person.
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Communications operator · What it does

Three tasks it takes off your hands

  1. Answer incoming calls, providing information or taking messages as necessary.
  2. Page individuals to inform them of telephone calls using paging equipment.
  3. Relay or route written or verbal messages.
Where these come from

The tasks of “Switchboard Operators, Including Answering Service” (O*NET 43-2011.00), as O*NET lists them:

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.

Communications operator · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Windows

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0) and ANZSCO 2022 (Australian Bureau of Statistics, CC BY 4.0), written in our words. Sources and credits

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