Customer service department supervisor · What it does
Three tasks it takes off your hands
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales or inventory-taking.
Where these come from
The tasks of “First-Line Supervisors of Non-Retail Sales Workers” (O*NET 41-1012.00), as O*NET lists them:
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
