Roles · Any business

AI customer service supervisor

Monitors sales staff performance and keeps records of purchases and sales to ensure goals are met.

Kai Farouk“I monitor sales staff and keep purchase records.”An example character, not a real person.
Hire this role

Customer service supervisor · What it does

Three tasks it takes off your hands

  1. Monitor sales staff performance to ensure that goals are met.
  2. Keep records pertaining to purchases, sales, and requisitions.
  3. Plan and prepare work schedules, and assign employees to specific duties.
Where these come from

The tasks of “First-Line Supervisors of Non-Retail Sales Workers” (O*NET 41-1012.00), as O*NET lists them:

  • Monitor sales staff performance to ensure that goals are met.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Plan and prepare work schedules, and assign employees to specific duties.

Customer service supervisor · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Salesforce software
  • Cisco Webex

Industries it fits

Hire this role

Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

Book a callRequest access