Roles · Any business
AI information specialist
Relays incoming and outgoing calls and records messages for the business. Greet visitors and log them in the facility.
Information specialist · What it does
Three tasks it takes off your hands
- Answer incoming calls and provide information as necessary.
- Greet visitors and log them in the facility.
- Record messages and suggest rewording for clarity.
Where these come from
The tasks of “Switchboard Operators, Including Answering Service” (O*NET 43-2011.00), as O*NET lists them:
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Record messages, suggesting rewording for clarity or conciseness.
Information specialist · Tools and industries
It works in the tools you already use
- Microsoft Excel
- Microsoft Office software
- Microsoft Access
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Windows
Industries it fits
Hire this roleRole facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits
