Roles · Any business

AI long distance operator

Updates directory information and assists customers with special billing requests by accessing alphabetical or geographical directories.

Kiri Reddy“I assist customers with special billing requests and directory information.”An example character, not a real person.
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Long distance operator · What it does

Three tasks it takes off your hands

  1. Update directory information.
  2. Listen to customer requests and provide telephone information.
  3. Operate telephone systems to complete connections for calls.
Where these come from

The tasks of “Telephone Operators” (O*NET 43-2021.00), as O*NET lists them:

  • Update directory information.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Long distance operator · Tools and industries

It works in the tools you already use

  • Microsoft Office software
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Windows
  • Microsoft Word

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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