Roles · Any business

AI phone secretary

Updates directory information and assists customers with special billing requests and emergency calls for the business.

Aisha Taufa“I update directory information and assist customers with requests.”An example character, not a real person.
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Phone secretary · What it does

Three tasks it takes off your hands

  1. Update directory information.
  2. Listen to customer requests and provide telephone information.
  3. Offer special assistance to persons in emergency situations.
Where these come from

The tasks of “Telephone Operators” (O*NET 43-2021.00), as O*NET lists them:

  • Update directory information.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

Phone secretary · Tools and industries

It works in the tools you already use

  • Microsoft Office software
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Windows
  • Microsoft Word

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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