Roles · Any business

AI switchboard receptionist

Relays incoming and outgoing calls, records messages, and pages individuals to inform them of telephone calls.

Megan Dubois“I page individuals to inform them of telephone calls.”An example character, not a real person.
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Switchboard receptionist · What it does

Three tasks it takes off your hands

  1. Answer incoming calls and take messages as necessary.
  2. Record messages and suggest rewording for clarity.
  3. Page individuals to inform them of telephone calls.
Where these come from

The tasks of “Switchboard Operators, Including Answering Service” (O*NET 43-2011.00), as O*NET lists them:

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

Switchboard receptionist · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Windows

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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