Roles · Any business

AI TELECOM op

Updates directory information and checks alternate spellings or locations for customers lacking details or complete information.

Pablo Zhang“I update directory information and check alternate spellings for customers.”An example character, not a real person.
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TELECOM op · What it does

Three tasks it takes off your hands

  1. Update directory information.
  2. Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  3. Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Where these come from

The tasks of “Telephone Operators” (O*NET 43-2021.00), as O*NET lists them:

  • Update directory information.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

TELECOM op · Tools and industries

It works in the tools you already use

  • Microsoft Office software
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Windows
  • Microsoft Word

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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