Roles · Any business

AI telecommunications clerk

Relays incoming and outgoing calls and messages. Greets visitors and manages security badges. Handles cash tasks for the business.

Isla Kim“I answer calls and greet visitors daily.”An example character, not a real person.
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Telecommunications clerk · What it does

Three tasks it takes off your hands

  1. Answer incoming calls and take messages as necessary.
  2. Greet visitors and assign them security badges.
  3. Perform cash handling tasks and collect payments.
Where these come from

The tasks of “Switchboard Operators, Including Answering Service” (O*NET 43-2011.00), as O*NET lists them:

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
  • Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.

Telecommunications clerk · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Windows

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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