Roles · Any business

AI telecommunications operator

Operates communication systems and answers incoming calls to provide information or take messages for the business.

Diego Lolohea“I answer calls and record messages for you.”An example character, not a real person.
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Telecommunications operator · What it does

Three tasks it takes off your hands

  1. Operate communication systems such as telephone or switchboard.
  2. Answer incoming calls and take messages as necessary.
  3. Record messages and suggest rewording for clarity.
Where these come from

The tasks of “Switchboard Operators, Including Answering Service” (O*NET 43-2011.00), as O*NET lists them:

  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Record messages, suggesting rewording for clarity or conciseness.

Telecommunications operator · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Windows

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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