Roles · Any business

AI telephone service representative

Enters orders into computers and maintains records of contacts and accounts for the business.

Esther Kapoor“I enter orders and maintain records for the business.”An example character, not a real person.
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Telephone service representative · What it does

Three tasks it takes off your hands

  1. Enter orders into computers and obtain customer information.
  2. Maintain records of contacts, accounts, and orders.
  3. Record names, addresses, purchases, and reactions of prospects.
Where these come from

The tasks of “Telemarketers” (O*NET 41-9041.00), as O*NET lists them:

  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Maintain records of contacts, accounts, and orders.
  • Record names, addresses, purchases, and reactions of prospects contacted.

Telephone service representative · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Salesforce software

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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