Roles · Any business

AI telesales representative

Enters orders into computers, records customer information, and maintains records of contacts and accounts for the business.

Yuki Sato“I enter orders and maintain records of contacts.”An example character, not a real person.
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Telesales representative · What it does

Three tasks it takes off your hands

  1. Obtain customer information and enter orders into computers.
  2. Record names, addresses, purchases, and reactions of prospects.
  3. Maintain records of contacts, accounts, and orders.
Where these come from

The tasks of “Telemarketers” (O*NET 41-9041.00), as O*NET lists them:

  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Maintain records of contacts, accounts, and orders.

Telesales representative · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Salesforce software

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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