Roles · Any business

AI telesales specialist

Enters orders and maintains records of contacts, accounts, and purchases for the business.

Ngaio Hamdan“I enter orders and maintain records of contacts.”An example character, not a real person.
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Telesales specialist · What it does

Three tasks it takes off your hands

  1. Enter orders into computers and obtain customer information.
  2. Record names, addresses, purchases, and reactions of prospects.
  3. Maintain records of contacts, accounts, and orders.
Where these come from

The tasks of “Telemarketers” (O*NET 41-9041.00), as O*NET lists them:

  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Maintain records of contacts, accounts, and orders.

Telesales specialist · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Salesforce software

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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