Roles · E-commerce and retail

AI customer care representative

Resolves customer complaints and issues service orders using computers. Keeps records of interactions and handles billing details.

Meera Ngata“I handle billing complaints and adjust bills.”An example character, not a real person.
Hire this role

Customer care representative · What it does

Three tasks it takes off your hands

  1. Keep records of customer interactions using computers.
  2. Complete contract forms using computers.
  3. Resolve billing complaints by adjusting bills.
Where these come from

The tasks of “Customer Service Representatives” (O*NET 43-4051.00), as O*NET lists them:

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Customer care representative · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Adobe Acrobat
  • Adobe Creative Cloud software
  • Adobe Illustrator

Industries it fits

Hire this role

Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

Book a callRequest access