Roles · E-commerce and retail

AI customer support representative

Handles customer inquiries, records interactions, and resolves billing complaints using computers.

Amir Walker“I record interactions and resolve billing complaints using computers.”An example character, not a real person.
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Customer support representative · What it does

Three tasks it takes off your hands

  1. Keep records of customer interactions or transactions using computers.
  2. Determine charges for services requested or arrange for billing.
  3. Resolve customers service or billing complaints by adjusting bills.
Where these come from

The tasks of “Customer Service Representatives” (O*NET 43-4051.00), as O*NET lists them:

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Customer support representative · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Adobe Acrobat
  • Adobe Creative Cloud software
  • Adobe Illustrator

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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