Roles · E-commerce and retail

AI guest service agent

Records customer interactions and resolves billing complaints by adjusting bills or refunding money using computers.

Lauren Tran“I adjust bills and keep records of transactions.”An example character, not a real person.
Hire this role

Guest service agent · What it does

Three tasks it takes off your hands

  1. Keep records of customer interactions or transactions.
  2. Determine charges for services requested or collect payments.
  3. Resolve service or billing complaints by adjusting bills.
Where these come from

The tasks of “Customer Service Representatives” (O*NET 43-4051.00), as O*NET lists them:

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Guest service agent · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Adobe Acrobat
  • Adobe Creative Cloud software
  • Adobe Illustrator

Industries it fits

Hire this role

Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

Book a callRequest access