Roles · Hospitality and travel

AI guest services agent

Registers guests, confirms reservations, and posts charges to ledgers for the business.

Chidi Evans“I register guests and post charges to ledgers.”An example character, not a real person.
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Guest services agent · What it does

Three tasks it takes off your hands

  1. Make and confirm reservations.
  2. Greet, register, and assign rooms to guests.
  3. Post charges to ledgers manually or by using computers.
Where these come from

The tasks of “Hotel, Motel, and Resort Desk Clerks” (O*NET 43-4081.00), as O*NET lists them:

  • Make and confirm reservations.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

Guest services agent · Tools and industries

It works in the tools you already use

  • Microsoft Office software
  • Facebook
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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