Roles · Insurance

AI claims technician

Processes new insurance policies and claims forms. Updates existing policies and company records. Obtains information from policyholders to verify accuracy.

Lauren Young“I process claims and update policy records using computers.”An example character, not a real person.
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Claims technician · What it does

Three tasks it takes off your hands

  1. Prepare insurance claim forms or related documents, and review them for completeness.
  2. Process and record new insurance policies and claims.
  3. Organise or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Where these come from

The tasks of “Insurance Claims and Policy Processing Clerks” (O*NET 43-9041.00), as O*NET lists them:

  • Prepare insurance claim forms or related documents, and review them for completeness.
  • Process and record new insurance policies and claims.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.

Claims technician · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Access

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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