Roles · Software and IT

AI desktop support technician

Oversees system performance, sets up equipment and resolves user inquiries regarding computer software or hardware operation.

Wei Rodriguez“I resolve problems for users via telephone or electronically.”An example character, not a real person.
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Desktop support technician · What it does

Three tasks it takes off your hands

  1. Oversee the daily performance of computer systems.
  2. Set up equipment for employee use.
  3. Answer user inquiries regarding computer software or hardware operation.
Where these come from

The tasks of “Computer User Support Specialists” (O*NET 15-1232.00), as O*NET lists them:

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.

Desktop support technician · Tools and industries

It works in the tools you already use

  • Apple iOS
  • Apple macOS
  • Linux
  • Microsoft Active Directory
  • Microsoft Azure software
  • Microsoft Excel

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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