Roles · Software and IT

AI help desk analyst

Provides technical assistance to computer users and resolves problems for clients in person or electronically.

Oliver Kumar“I answer user inquiries and resolve computer problems for clients.”An example character, not a real person.
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Help desk analyst · What it does

Three tasks it takes off your hands

  1. Answer user inquiries regarding computer software or hardware operation to resolve problems.
  2. Set up equipment for employee use and perform proper installation of software.
  3. Confer with users or conduct computer diagnostics to investigate and resolve problems.
Where these come from

The tasks of “Computer User Support Specialists” (O*NET 15-1232.00), as O*NET lists them:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Help desk analyst · Tools and industries

It works in the tools you already use

  • Apple iOS
  • Apple macOS
  • Linux
  • Microsoft Active Directory
  • Microsoft Azure software
  • Microsoft Excel

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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