Roles · Software and IT

AI help desk tech

Provides technical assistance to computer users and resolves problems for clients in person or electronically.

Yasmin Ng“I resolve computer problems and maintain system records.”An example character, not a real person.
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Help desk tech · What it does

Three tasks it takes off your hands

  1. Oversee the daily performance of computer systems.
  2. Answer user inquiries regarding computer software or hardware operation.
  3. Maintain records of daily data communication transactions and problems.
Where these come from

The tasks of “Computer User Support Specialists” (O*NET 15-1232.00), as O*NET lists them:

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Help desk tech · Tools and industries

It works in the tools you already use

  • Apple iOS
  • Apple macOS
  • Linux
  • Microsoft Active Directory
  • Microsoft Azure software
  • Microsoft Excel

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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