Roles · Software and IT

AI technical support specialist

Oversees computer system performance and installs software. Resolves user inquiries and maintains daily transaction records.

Amara Iyer“I oversee system performance and maintain daily records.”An example character, not a real person.
Hire this role

Technical support specialist · What it does

Three tasks it takes off your hands

  1. Oversee the daily performance of computer systems.
  2. Answer user inquiries regarding computer software or hardware operation.
  3. Maintain records of daily data communication transactions and problems.
Where these come from

The tasks of “Computer User Support Specialists” (O*NET 15-1232.00), as O*NET lists them:

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Technical support specialist · Tools and industries

It works in the tools you already use

  • Apple iOS
  • Apple macOS
  • Linux
  • Microsoft Active Directory
  • Microsoft Azure software
  • Microsoft Excel

Industries it fits

Hire this role

Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

Book a callRequest access